Agency service terms

Provider and agreement

REND is operated by Nerivum OÜ (registry code 17512282), Akadeemia tee 78, 13520 Tallinn, Estonia. Contact i@rend.ee. These terms apply to business customers who accept them at checkout. Sending an enquiry or booking a call alone does not place an order. The order is confirmed only after the first €230 payment settles; a bank authorization alone is not payment.

Service and cooperation

The €230 monthly agency service covers an agreed plan for SEO, useful content, local search and website development where needed. You confirm the area you serve before paying; it is recorded with your order. The 90-day guarantee period begins when the first €230 payment settles; that date is recorded in your receipt and is not changed unilaterally. You provide accurate business information, timely decisions and access through account invitations rather than passwords. Your existing website, domain and accounts remain yours. We agree any additional paid tools or spending before ordering them.

Price and initial term

The price is €230 per month. Nerivum OÜ is not registered for VAT, so no VAT is added: the price is the total you pay, and checkout shows that total. You commit to the first three consecutive monthly service periods. The first €230 payment is collected at checkout; the second and third €230 payments fall due monthly, not upfront. You owe the fees for those first three periods even if you ask to stop early. The invoice shows the amount paid. A business returning after a guarantee refund pays the first three months (€690) in advance, by bank link or bank transfer. A business in the United Kingdom pays in pounds: £200 per month, charged in pounds by card, with a £13 pause and £600 for three months in advance where these terms name the euro amounts.

Monthly payment and cancellation

After the first payment, the plan is billed monthly on the same day of the month. If you paid by card (including Apple Pay or Google Pay), you authorize REND to charge that card for each monthly fee, and for the pause fee while the plan is paused. If you paid through your bank, you set up the monthly payment right after: an e-invoice standing order, a SEPA Direct Debit mandate, a card or a bank standing order. Payments are processed by REND's payment providers (Stripe, EveryPay/LHV and our e-invoice operator).

If a payment fails, we try again and email you. If a fee stays unpaid for 10 days, work pauses until it is paid, and you can pay, pause or cancel. After the first three months you can pause or cancel; a cancellation takes effect at the end of the paid month. Mandatory legal rights are unaffected.

15 clients in 90 days or a full refund

Within 90 calendar days from the first settled €230 payment, REND guarantees that you win at least 15 new clients from the leads we deliver; if you don't, you get a full refund. A new client is a new customer who first reached you through a lead REND tracked and delivered (a website form, a tracked call or a booking link) and agreed to paid work, which you confirm and invoice. A client counts when they agree to the work within the 90 days, even if you invoice it later. Your existing customers, spam and tests do not count. We do not guarantee a search position or inclusion in AI answers.

Leads are counted by REND's tracking, and you can see each one live in your client portal. For each lead you mark in the portal whether it became a client and, if it did, the amount invoiced; we may ask for a copy of the invoice.

The guarantee applies when onboarding and account access are completed within 14 days of the first payment, deliverables are approved within the agreed time, and the tracking stays in place, not removed or disabled.

We review the record at day 90. If you have fewer than 15 confirmed new clients, you can request a full refund of every agency service fee paid under this agreement through that date by writing to i@rend.ee within 14 days after day 90 with the outcome of each delivered lead. We initiate the refund within 14 calendar days of your request, to the original payment method where possible or by bank transfer. Separately approved third-party spending is not an agency service fee. Contact i@rend.ee if you disagree with the record.

The guarantee applies once per business (identified by registry code and domain). On a refund, you keep everything REND created under the refunded agreement, such as a website we built, content, landing pages and forms, together with the domain and accounts registered in your name. All of it stays yours. Mandatory legal rights remain unaffected.

Delivery issues and changes

If we cannot accept or deliver the service, contact us to resolve the issue and any fees for work we cannot provide. Changes to scope, price or start date require written agreement. Estonian law applies, subject to mandatory rights. The privacy notice explains how we handle enquiry, order and onboarding data.

Free audit, free website and marketing messages

The free SEO audit and the free website offer ask for your website or business name, your email and your phone number. Claiming a free site audit or a free website also signs you up for marketing email and SMS from REND: tips, offers and updates about getting more jobs. Every email carries an unsubscribe link, and replying STOP to any text ends the texts. You can also write to i@rend.ee at any time to stop all marketing messages.